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Contact details
Emergency Repairs Freephone Number: 0800 616697
Minicom: 020 8877 1866
Fax: 020 8874 6270
Emergencies are:
- Dangerous structures
- Gas leaks
- Blocked/overflowing drains
- Burst pipes
- Complete failure of electricity supply
- Blocked WC
For general repairs and maintenance: 020 8870 7577
Submit a repair request online
E-mail: maintenance@hardinghousing.org.uk
What is covered by the repairs and maintenance service
We want to make sure repairs are done quickly and to a good standard. Our aim is to avoid unnecessary delay.
Harding's responsibility:
It is our responsibilty to keep the structure and
exterior of your home in a good state of repair. This
includes:
- drains, gutters and external pipes
- roofs and chimney stacks
- outside walls, doors and windows including locks and fixtures and fittings
- internal walls, ceilings, floors and staircases
- kitchen units
- pathways, steps and other means of access
- garages and storerooms
- communal gardens and common areas including communal lighting, staircases and flooring
We will also make sure all the installations we provide are in safe working order. These include:
- installations for the supply of gas, water, electricity and sanitation
- basins, sinks, baths and toilets
- heating, hot water installations and water heaters
Tenant's Responsibilty:
To look after the property and carry out minor
repairs including making good any damage caused by
yourselves, friends or family. These include:
- replacement of locks to your front entrance door due to loss or misplacement of keys, except in special circumstances at the discretion of the maintenance manager.
- reglazing not due to a component failure, except in special circumstances at the discretion of the maintenance manager.
- replacement of internal doors
- replacement of internal fixtures and fittings, such as door latches and handles, window locks, cupboard locks etc.
- connecting cookers and washing machines
- redecoration - this includes any damage to decorations caused by water penetration, providing the damage was not caused by neglect by Harding. You should take out Home Contents Insurance to cover you for this type of accident
- damage resulting from neglect or misuse
- pest control where tenant neglect contributes. Treatment may be carried out in special circumstances at the discretion of the maintenance manager
Rechargeable items
- removal of furniture/rubbish dumped by tenant
- remedial work resulting from neglect or misuse including damage caused to a neighbouring property
- replacement of locks to communal entrance doors due to loss or mispalcement of keys, except in exceptional circumstances at the discretion of the maintenance manager.
It should be made clear that this list does not apply to our care homes and exceptions may be made for vulnerable, disabled or supported housing tenants.